退款政策Refund Policy

最后更新：2026 年 6 月Last updated: June 2026

1. 点数购买1. Credit purchases

NailTheRole 销售的是点数包。点数是数字商品，购买后即时到账，可立即用于生成简历。NailTheRole sells credit packs. Credits are digital goods, delivered to your account immediately, and usable right away to generate resumes.

2. 未使用点数的退款2. Refunds for unused credits

• 若你在购买后 14 天内、且所购点数完全未使用，可申请全额退款。If you request within 14 days of purchase and the purchased credits are completely unused, you may request a full refund.
• 已部分使用的点数包按比例处理或不予退款，具体以申请时的说明为准。Partially used packs are handled pro rata or are non-refundable, as explained at the time of your request.

3. 已生成的简历3. Generated resumes

每次生成会消耗点数并产出结果。因为 AI 生成是即时交付的服务，已消耗的点数原则上不退；如遇明显的服务故障（例如系统错误导致生成失败但仍扣点），我们会补回点数。Each generation consumes credits and produces a result. Because AI generation is delivered instantly, consumed credits are generally non-refundable. If a clear service failure occurs (for example, a system error that charged you for a failed generation), we will restore the credits.

4. 如何申请4. How to request

通过 support@nailtherole.com 联系我们，附上你的账户邮箱和订单信息。我们会在合理时间内回复。Email support@nailtherole.com with your account email and order information. We will respond within a reasonable time.

5. 处理方式5. Processing

退款通过原支付渠道 Creem 退回，到账时间取决于支付机构。Approved refunds are returned through the original payment channel (Creem); timing depends on the payment provider.